Kraven Privacy Policy 

This Driver Privacy Policy describes how Kraven and its affiliates ("we," "our," or "us") collect, use, and protect personal information related to individuals who use our platform as independent contractor drivers ("Drivers"). By using Kraven's platform, you agree to this policy and its updates, as well as our Terms of Service.

1. Information We Collect

1.1 Information You Provide

When you sign up or use Kraven’s driver app, you may provide the following information:

• Personal Details: Name, contact information, driver's license and vehicle registration.
• Banking Information: For processing payments.
• Background Information: Collected during background checks to ensure compliance with legal and safety requirements.

1.2 Information We Collect Automatically

When you use the platform, we automatically collect:

• Location Data: Precise GPS location when the app is active, for route optimization and delivery tracking.
• Device Information: Including device type, operating system, browser type, and IP address.
• Usage Data: Details about app interactions, delivery routes, and customer communications.

2. Use of Information

We use your information to:

1. Provide Services: Match delivery requests with drivers, optimize routes, and process payments.
2. Improve Operations: Analyze performance metrics, identify technical issues, and enhance platform functionality.
3. Ensure Safety: Verify identity, conduct background checks, and address disputes.
4. Legal Compliance: Meet tax, regulatory, and legal obligations.
5. Marketing and Feedback: Send updates, offers, and surveys (with your consent).
6. Sharing of Information

3.1 With Customers

• Only essential details (e.g., first name, vehicle make/model, and order status) are shared.
• Contact information is anonymized where possible (e.g., phone masking during deliveries).

3.2 With Third Parties

We may share your data with trusted entities for:

• Payment processing and fraud prevention.
• Background checks and compliance.
• Analytics and customer support services.

3.3 Legal and Safety Requirements

We may disclose information to comply with legal obligations or protect the rights and safety of Kraven, its users, and the public.

4. Your Rights and Choices

4.1 Access and Correction

You can access and update your information through your driver profile in the driver application.

4.2 Opt-Out Options

• You may opt out of marketing communications by contacting us.

4.3 Data Portability

Request a downloadable copy of your personal data by contacting us.

5. Data Retention

We retain your information:

• For as long as your account is active or as required for legal and regulatory compliance.
• Aggregated or anonymized data may be stored indefinitely for analytics and reporting.

6. Security

Kraven uses industry-standard administrative, technical, and physical safeguards to protect personal information. However, no online system is completely secure, and we encourage you to keep your login credentials confidential.

7. Changes to This Policy

We may update this policy periodically. Significant changes will be communicated via email or app notifications. Continued use of the platform after changes signifies your acceptance of the revised policy.

8. Contact Us

For questions or concerns about this policy, contact us by clicking the ‘contact us’ link on the home page.