Kraven Privacy Policy

At Kraven, we value your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, share, and protect information when you use the Kraven app, website, and related services.

By using Kraven, you acknowledge this Privacy Policy and any future updates.

1. Information We Collect

We may collect information necessary to provide and improve our services, including information you provide directly, information collected automatically, and information received from third parties.

2. Information you Provide Directly

This may include:

• Account Information: Name, email, phone number, delivery address, profile information, and payment-related information.
• Driver and Merchant Information: Identification documents and vehicle details
• Order Information: Orders, delivery instructions, and transaction details.
• Feedback and Support: Information provided when contacting Kraven or submitting feedback.

3. Information We Collect Automatically

We may collect:

• Device Information: Device type, operating system, browser, IP address, and device identifiers.
• Usage Data: Features accessed, pages viewed, and interactions with Kraven.
• Location Data: GPS or other location information used for deliveries, routing, tracking, safety, and platform functionality.

4. Information from Third Parties

We may receive information from:

• Payment Providers: Transaction, payment, refund, and chargeback information.
• Merchants and Vendors: Information necessary to fulfil orders.
• Referral Programs: Information relating to individuals referred to Kraven.
• Connected Services: Information provided when you connect a third-party account or service to Kraven.

5. How We Use Your Information

We may use your information to:

• Provide and improve Kraven services.
• Process orders, payments, refunds, and deliveries.
• Provide customer and driver support.
• Provide location-based services and delivery tracking.
• Prevent fraud and protect the safety and security of users.
• Communicate about accounts, orders, promotions, and important updates.
• Comply with applicable laws and legal obligations.

6. Cookies and Tracking Technologies

Kraven may use cookies and similar technologies to:

• Operate essential platform functions.
• Remember preferences and login information.
• Analyze platform usage and performance.
• Support marketing and advertising where permitted by law.

You may manage certain cookies through your browser or device settings.

7. Sharing Your Information

We may share information with:

• Service Providers: Payment processors, hosting, analytics, customer support, and technology providers.
• Merchants and Drivers: Information necessary to complete orders and deliveries.
• Legal Authorities: Where required or permitted by law.
• Affiliates and Partners: Where necessary to provide services or promotions.
• Professional Advisers: Where reasonably necessary for legal, accounting, or business purposes.

Kraven does not sell personal information to third parties for their independent marketing purposes.

8. Managing Your Data

Subject to applicable law, you may request to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your information.

Requests can be made through the Contact Us function or the contact information in Section 14. Kraven may verify your identity before processing a request.

9. Account Deletion Policy

You may request account deletion through the Contact Us page in the Kraven app or website.

Deletion may not be immediate. Kraven may retain certain information where necessary for financial records, fraud prevention, chargebacks, disputes, legal obligations, or other lawful purposes.

Information that is no longer required will be deleted, anonymized, or securely disposed of in accordance with applicable law and Kraven's retention practices.

10. Children's Privacy

Kraven is not directed toward children under 13. If we become aware that we have collected personal information from a child in circumstances where it is not permitted, we will take reasonable steps to address the information in accordance with applicable law.

11. Security Measures

Kraven uses reasonable technical and organizational measures to protect personal information, including access controls, security monitoring, and appropriate encryption.

However, no online system can be guaranteed to be completely secure.

12. International Users

Personal information may be processed or stored outside The Bahamas through Kraven's service providers.

Where information is transferred internationally, Kraven will take reasonable steps to handle the information in accordance with applicable Bahamian law.

13. Updates to This Policy

Kraven may update this Privacy Policy from time to time. Material changes may be communicated through the app, website, or email where appropriate.

The updated policy will include the applicable effective or last-updated date.

14. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, contact Kraven through the Contact Us link on our website or app.