Kraven Driver Privacy Policy

This Driver Privacy Policy explains how Kraven and its affiliates ("Kraven," "we," "our," or "us") collect, use, share, and protect personal information relating to individuals who use the Kraven platform as Drivers.

By using the Kraven Driver App, you acknowledge this Privacy Policy and the Kraven Driver Terms and Conditions.

1. Information We Collect

Information You Provide

When you apply, register, or use the Kraven Driver App, we may collect:

• Personal Information: Name, phone number, email address, driver's licence, identification, and vehicle registration.
• Payment Information: Banking or payment information required to process Driver payments.
• Verification Information: Background-check, insurance, licensing, and other information required for safety, verification, or legal compliance.

1.2 Information We Collect Automatically

We may automatically collect:

• Location Data: GPS location while using the Driver App to assign deliveries, optimize routes, track deliveries, and support safety.
• Device Information: Device type, operating system, IP address, and app information.
• Usage Data: App activity, delivery history, routes, and communications relating to deliveries.

2. Use of Information

We may use Driver information to:

• Match Drivers with delivery requests and optimize routes.
• Process payments and maintain payment records.
• Verify Driver identity and eligibility.
• Monitor and improve platform performance and safety.
• Investigate fraud, complaints, disputes, or security issues.
• Communicate regarding deliveries, accounts, updates, and operational matters.
• Meet applicable legal, tax, and regulatory requirements.
• Send marketing or feedback communications where permitted by law.

3. Sharing of Information

3.1 With Customers

We may provide customers with limited information needed to complete and track deliveries, such as the Driver's first name, vehicle information, and delivery status.

Where available, Kraven may use features such as phone-number masking to limit the direct sharing of contact information.

3.2 With Third Parties

We may share information with service providers that assist Kraven with:

Payment processing.

Identity and background verification.

Fraud prevention and security.

Technology, analytics, hosting, and customer support.

3.3 Legal and Safety Requirements

We may disclose information where required or permitted by law or where reasonably necessary to protect the safety, rights, or property of Kraven, Drivers, customers, merchants, or the public.

4. Your Rights and Choices

Subject to applicable law, you may request to:

• Access and Correct: Review or update your personal information through the Driver App or by contacting Kraven.
• Marketing Opt-Out: Opt out of promotional communications.
• Request Your Data: Request a copy of personal information held by Kraven.

Kraven may verify your identity before processing a request.

5. Data Retention

Kraven retains Driver information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, prevent fraud, comply with legal or regulatory requirements, and protect the platform.

Information that is no longer required will be deleted, anonymized, or securely disposed of in accordance with applicable law and Kraven's retention practices.

6. Security

Kraven uses reasonable administrative, technical, and physical safeguards to protect Driver information.

However, no online system can be guaranteed to be completely secure. Drivers are responsible for keeping their account credentials and devices secure.

7. Changes to This Policy

Kraven may update this Privacy Policy from time to time. Material changes may be communicated through the Driver App, email, or another appropriate method.

The updated policy will include the applicable effective or last-updated date.

8. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, contact Kraven through the Contact Us link in the Driver App or on the Kraven website.