Customer Privacy Policy
This policy applies to users of KRAVEN services, including users of KRAVEN apps, websites, features or other services.
This policy describes how KRAVEN and its affiliates collect and use personal information to provide our services. This policy applies to all users of our apps, websites, features or other services. This policy specifically applies to:
INTRO
This Privacy Statement was last updated on November 28th, 2018.
KRAVEN (“KRAVEN,” “we,” “our,” and/or “us”) values the privacy of individuals who use our website and mobile apps (collectively, our “Platform”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from KRAVEN users (“Users”). It applies to our customers (“Customers”), individuals who deliver products requested by Customers through our Platform (“Drivers”), anyone who signs up to become a Driver (“Prospective Drivers”), partners who use our Platform to facilitate delivery of food(“Restaurant Merchants”), and partners who use our Platform to facilitate delivery of beverage products through our Platform (“Beverage Merchants”). By using the Platform, you agree to the Privacy Policy and any future amendments and additions. Your use of our Platform is also subject to our Terms of Service.
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Collection of Information
When you use our Platform we may collect or receive information about you.
Information You Provide Directly
You may provide information to us when you use our Platform, including when you register with KRAVEN, search within or place orders through our Platform, contact us with inquiries, or otherwise access our Platform. This information may include your name, email address, phone number, delivery address, and payment information, including credit card information used to complete the purchase transaction, and other information that may identify you. When you place an order through our Platform we collect information related to that order, including the products or services purchased, and the date and time of the purchase and delivery. You may also choose to provide ratings for your Drivers and for the Food Service Provider you ordered from.
Information We Collect Automatically
We also may receive and store certain information about you and your device(s) automatically when you access or use our Platform. This information may include:
Use of Cookies
We use cookies, web beacons, pixels, and similar technologies (“Cookies”) to collect information and personalize your experience with our Platform. Cookies are small web files that a site or its provider transfers to your device’s hard drive through your web browser that enables the site’s or provider’s system to recognize your browser and remember certain information. We use Cookies to improve your convenience, for example, to recognize you when you return to KRAVEN and to remember information you have already provided, such as items already in your order cart. We also use Cookies to collect information about your activities over time and across third party websites or other online services in order to deliver content and advertising tailored to your interests. You may disable the use of Cookies by modifying your browser settings. If you choose to disable cookies you may not be able to fully experience the interactive features of our Platform. For more information on Cookies and how to disable Cookies visit www.ftc.gov/ftc/cookies.shtm.
Use of Information
We may use the information we collect or receive about you to:
We may use your information for any other purpose disclosed to you at the time we collect or receive the information, or otherwise with your consent.
Any communication or material you transmit to us via e-mail or otherwise, including any data, questions, comments, suggestions or the like, but not including your personal information and any requests, comments or concerns regarding your personal information, will be treated as non-confidential and non-proprietary.
Sharing with Third Parties
To help us run our business, we may share your information, including your contact information, ratings, other information you provide directly, and information collected automatically, with entities that provide services to us, including third parties that provide payment processing, advertising services, web analytics, data processing, IT services, customer support and other services. To help provide you with a high quality delivery we also may share your information, including your personal information, with the independent contractor Drivers, who complete your requested deliveries. Similarly, we may share your name, phone number, order information, customer feedback and other information related to your orders with KRAVEN Food Service Providers. We may also disclose aggregate, anonymous information to these third party service providers.
Accessing and Correcting Your Personal Information
Keeping your personal information current helps ensure that we provide you with the most relevant offers. You can access and update your personal information via your Account profile. While we are ready to assist you in managing your subscriptions, deactivating your account, and removing your active profile and data, we cannot always delete records of past interactions and transactions. For example, we are required to retain records relating to previous purchases through our Services for financial reporting and compliance reasons. In addition, because of the way we maintain certain services, after you delete certain information, we may temporarily retain backup copies of such information before it is permanently deleted.
Data Retention
We will retain your personal information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
KRAVEN may retain aggregate or anonymized data indefinitely.
Third Party Sites
Some of the functionality on our Platform may be provided by third parties that are not affiliated with KRAVEN. These entities may collect or receive certain information about your use of our Platform and your activities over time and across different websites, including through the use of cookies, web beacons, and similar technologies. For example, we use services like Google Analytics to help us see traffic patterns on KRAVENBahamas.com. KRAVEN is not responsible for the privacy practices of these entities. In addition, our Services may contain links to other websites not operated or controlled by KRAVEN. Such websites are not under our control and we are not responsible for their privacy policies or practices. If you provide any personal information through any such third party website we recommend that you familiarize yourself with the privacy policies and practices of that third party.
Social Networking
You may choose to enable or log in to our Platform via the social network service, Facebook.
When you link a Social Network account to KRAVEN or log into our Platform using your Social Network account, we may collect relevant information necessary to enable our Platform to access that Social Network and your data contained within that Social Network. We also may share your information with the operator of that Social Network to facilitate or enhance delivery of that Social Network or other services to you. A Social Network may provide us with access to certain information that you have provided to them, and we will use, store, and disclose such information in accordance with this Privacy Statement. Additionally, a Social Network may collect personal information and information about your use of our Platform. The manner in which a Social Network collects, uses, stores, and discloses your information is governed by the policies of such third parties and KRAVEN shall have no liability or responsibility for the privacy practices or other actions of any Social Network that may be enabled within our Platform.
You may also have the option of posting your activities on our Platform and other content to a Social Network when you access content through our Platform. For example, you may post to Facebook that you placed an order with KRAVEN. Keep in mind that your activity on a Social Network is governed by that Social Network and not by KRAVEN and may be visible or accessible to the public.
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Your Choices
If you are a registered KRAVEN user, you may access or modify your personal information by logging into our Site using your username and password and visiting the “Account” page. You may also contact us at contactus@kravenbahamas.com to access, modify, or request deletion of your personal information or delete your account. You may disable our ability to use cookies by using the cookie controls in your web browser (see “Use of Cookies” section above).
If we send you marketing emails about services that may interest you, each email will contain instructions permitting you to “opt-out” of receiving future marketing or other communications.
Location Information
When you use the Platform, we may collect precise location data about the progress of your order from the KRAVEN app used by the Driver. If you permit the Platform to access location services through the permission system used by your mobile operating system (“Platform”) or browser, we may also collect the precise location of your device when the KRAVEN app is running in the foreground or background of your device while we are processing your order. We may also derive your approximate location from your IP address. We use your location information to provide more accurate deliveries of your orders. You can choose whether to enable the location tracking feature through the settings on your device or Platform or when prompted by the KRAVEN mobile app. If you choose to disable the location feature, the Driver will not receive precise location information from your device, which may compromise the accuracy of deliveries in some situations, for instance, if you are located in a large area, such as a park.
Children’s Information
Our Services are not intended for children under 13 years of age and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personally identifiable information to us, please contact us at contactus@kravenbahamas.com. A parent or guardian of a child under age 13 may review and request deletion of the child’s personal information.
Referral Program
KRAVEN allows users to invite friends to sign up for our Services by submitting a friend’s name and email address to KRAVEN. Sometimes we offer a promotional value for every friend that signs up and places an order through your referral link. By choosing to invite a friend you represent that you have received the friend’s consent to provide his or her name and email address to us. KRAVEN will use that information to send an email inviting him or her to visit the site and will store that information to track the success of the referral program.
International Users
KRAVEN is based in the Bahamasand, regardless of where you use our Platform, the information collected as part of that use will be transferred to and maintained on servers located in the Bahamas. Any information we obtain about you will be stored in accordance with Bahamas privacy laws, regulations, and standards, which may not be equivalent to the laws in your country of residence. By using our Platform, you consent to this collection, transfer, storage, and processing of information to and in the Bahamas.
Security
KRAVEN has implemented commercially reasonable administrative, technical, and physical security controls that are designed to safeguard personal information. However, no online activity is ever fully secure or error-free. Therefore, KRAVEN does not guarantee that your personal information is absolutely secure. Please keep this in mind when disclosing any personal information or other information to KRAVEN.
You are responsible for safeguarding your username and password.
Changes to This Privacy Statement
Our Platform may change from time to time. As a result, we reserve the right to update or modify this Privacy Statement at any time and from time to time without prior notice. If we make any material changes to the way we use or disclose your personal information, we will notify you by email, at the email address you have provided to us. If you object to any changes you must cease using our Platform. Please review this Privacy Statement periodically by visiting this webpage. This Privacy Statement was last updated on the date indicated at the top of this page. Your continued use of our Platform after any changes or revisions to this Privacy Statement indicates your agreement to the terms of the revised Privacy Statement.
Contact Us
If you have any questions or concerns relating to this Privacy Statement or our privacy practices, please contact us at:
contactus@kravenbahamas.com
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