Terms of Use

Effective: December 5, 2022

  1. Contractual Relationship

These Terms of Use ("Terms") govern your access or use, from within theBahamasand its territories and possessions, of the applications, websites, content, products, and services (the "Services," as more fully defined below in Section 3) made available in theBahamasand its territories and possessions byKRAVEN, LLC and its parents, subsidiaries, representatives, affiliates, officers and directors (collectively, "KRAVEN"). PLEASE READ THESE TERMS CAREFULLY, AS THEY CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU ANDKRAVEN. In these Terms, the words "including" and "include" mean "including, but not limited to."

By accessing or using the Services, you confirm your agreement to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede prior agreements or arrangements with you.KRAVENmay immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.


Supplemental terms may apply to certain Services, such as policies for a particular event, program, activity or promotion, and such supplemental terms will be disclosed to you in separate region-specific disclosures (e.g., a particular city webpage or in connection with the applicable Service(s). Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Service(s). Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services.

KRAVENmay amend the Terms from time to time. Amendments will be effective uponKRAVEN's posting of such updated Terms at this location or in the amended policies or supplemental terms on the applicable Service(s). Your continued access or use of the Services after such posting confirms your consent to be bound by the Terms, as amended. IfKRAVENchanges these Terms after the date you first agreed to the Terms (or to any subsequent changes to these Terms), you may reject any such change by providingKRAVENwritten notice of such rejection within 30 days of the date such change became effective, as indicated in the "Effective" date above. This written notice must be provided either (a) by mail or hand delivery to our registered agent for service of process, or (b) by email from the email address associated with your Account to: In order to be effective, the notice mustinclude your full name and clearly indicate your intent to reject changes to these Terms. By rejecting changes, you are agreeing that you will continue to be bound by the provisions of these Terms as of the date you first agreed to the Terms (or to any subsequent changes to these Terms).

KRAVEN’s collection and use of personal information in connection with the Services is described inKRAVEN's Privacy Statements located at link toprivacy policy.

  1. Arbitration Agreement

By agreeing to the Terms, you agree that you are required to resolve any claim that you may have against KRAVEN on an individual basis in arbitration, as set forth in this Arbitration Agreement. This will preclude you from bringing any class, collective, or representative action against KRAVEN, and also preclude you from participating in or recovering relief under any current or future class, collective, consolidated, or representative action brought against KRAVEN by someone else.

Agreement to Binding Arbitration Between You and KRAVEN.

You andKRAVENagree that any dispute, claim or controversy arising out of or relating to (a) these Terms or the existence, breach, termination, enforcement, interpretation or validity thereof, or (b) your access to or use of the Services at any time, whether before or after the date you agreed to the Terms, will be settled by binding arbitration between you andKRAVEN, and not in a court of law.

You acknowledge and agree that you andKRAVENare each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Unless both you andKRAVENotherwise agree in writing, any arbitration will be conducted only on an individual basis and not in a class, collective, consolidated, or representative proceeding. However, you andKRAVENeach retain the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents or other intellectual property rights.

Rules and Governing Law.

The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the AAA’s Consumer Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the "AAA Rules") then in effect, except as modified by this Arbitration Agreement. The AAA Rules are available at or by calling the AAA at 1-800-778-7879.

The parties agree that the arbitrator (“Arbitrator”), and not anyfederal, state, or local court or agency, shall have exclusive authority to resolve any disputes relating to the interpretation, applicability, enforceability or formation of this Arbitration Agreement, including any claim that all or any part of this Arbitration Agreement is void or voidable.The Arbitrator shall also be responsible for determining all threshold arbitrability issues, including issues relating to whether the Terms are unconscionable or illusory and any defense to arbitration, including waiver, delay, laches, or estoppel.

Notwithstanding any choice of law or other provision in the Terms, the parties agree and acknowledge that this Arbitration Agreement evidences a transaction involving interstate commerce and that the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (“FAA”), will govern its interpretation and enforcement and proceedings pursuant thereto. It is the intent of the parties that the FAA and AAA Rules shall preempt all state laws to the fullest extent permitted by law. If the FAA and AAA Rules are found to not apply to any issue that arises under this Arbitration Agreement or the enforcement thereof, then that issue shall be resolved under the laws of the state of California.


A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. (The AAA provides a form Demand for Arbitration - Consumer Arbitration Rules at or by calling the AAA at 1-800-778-7879). The Arbitrator will be either (1) a retired judge or (2) an attorney specifically licensed to practice law in the state of California and will be selected by the parties from the AAA's roster of consumer dispute arbitrators. If the parties are unable to agree upon an Arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the Arbitrator in accordance with the AAA Rules.

Location and Procedure.

Unless you andKRAVENotherwise agree, the arbitration will be conducted in the county where you reside. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of documents you andKRAVENsubmit to the Arbitrator, unless you request ahearingor the Arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the Arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.

Arbitrator's Decision.

The Arbitrator will render an award within the time frame specified in the AAA Rules. Judgment on the arbitration award may be entered in any court having competent jurisdiction to do so. The Arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant's individual claim. An Arbitrator’s decision shall be final and binding on all parties. An Arbitrator’s decision and judgment thereon shall have no precedential or collateral estoppel effect. If you prevail in arbitration you will be entitled to an award of attorneys' fees and expenses, to the extent provided under applicable law.KRAVENwill not seek, and hereby waives all rightsKRAVENmay have under applicable law to recover, attorneys' fees and expenses ifKRAVENprevails in arbitration.


Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules. However, if your claim for damages does not exceed $75,000,KRAVENwill pay all such fees, unless the Arbitrator finds that either the substance of your claim or the relief sought in your Demand for Arbitration was frivolous or was brought for animproper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).


Notwithstanding the provisions in Section I above, regarding consent to be bound by amendments to these Terms, ifKRAVENchanges this Arbitration Agreement after the date you first agreed to the Terms (or to any subsequent changes to the Terms), you may reject any such change by providingKRAVENwritten notice of such rejection within 30 days of the date such change became effective, as indicated in the "Effective" date above. This written notice must be provided either (a) by mail or hand delivery to our registered agent for service of process,or (b) by email from the email address associated with your Accountto: In order to be effective, the notice must include your full name and clearly indicate your intent to reject changes to this Arbitration Agreement. By rejecting changes, you are agreeing that you will arbitrate any dispute between you andKRAVENin accordance with the provisions of this Arbitration Agreement as of the date you first agreed to the Terms (or to any subsequent changes to the Terms).

Severability and Survival.

If any portion of this Arbitration Agreement is found to be unenforceable or unlawful for any reason, (1) the unenforceable or unlawful provision shall be severed from these Terms; (2) severance of the unenforceable or unlawful provision shall have no impact whatsoever on the remainder of the Arbitration Agreement or the parties’ ability to compel arbitration of any remaining claims on an individual basis pursuant to the Arbitration Agreement; and (3) to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims shall be stayed pending the outcome of any individual claims in arbitration.

  1. The Services

The Services comprise mobile applications and related services (each, an "Application"), which enable users to arrange delivery services.In certaininstancesthe Services may also include an option to receive delivery services for an upfront price, subject to acceptance by the respective Third Party Providers. Unless otherwise agreed byKRAVENin a separate written agreement with you, the Services are made available solely for your personal, noncommercial use. YOU ACKNOWLEDGE THAT YOUR ABILITY TO OBTAIN DELIVERY SERVICES THROUGH THE USE OF THE SERVICES DOES NOT ESTABLISHKRAVENAS A PROVIDER OF DELIVERY SERVICES.


Subject to your compliance with these Terms,KRAVENgrants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use the Applications on your personal device solely in connection with your use of the Services; and (ii) access and use any content, information and related materials that may be made available through the Services,in each case solely for your personal, noncommercial use. Any rights not expressly granted herein are reserved byKRAVENandKRAVEN's licensors.

Driver Contract:


  1. Independent Contract  


The Company engages the Driver as an independent contractor.  

The Driver understands and agrees that he is an independent contractor or self-employed person.   

The Driver acknowledges that he is not an employee and is not entitled to the benefits of an employee-employer relationship.  

The Driver expressly acknowledges that the Company is not entitled to pay NIB contributions and that under the terms of this agreement he is not entitled to vacation leave pay, sick leave, maternity benefits or family leave.  

The parties expressly agree and acknowledge that the terms of the Employment Act (and any amendments thereof) shall not apply to the terms of this agreement.     


  1. Engagement 


The Company engages the Driver on the terms set out in this Agreement.  

The Driver agrees and acknowledges that the Company can terminate this contract at any time for poor performance or customer complaints or for any other reason.  


  1. Payment 


The Company shall pay the Driver the following rate: 100% of delivery charge 

The Driver is entitled to keep 100% of the tips received from customers after any delivery. 

 The Company is not obligated to pay any national insurance contributions for the Driver. The Driver agrees that he/she is solely obligated to make any and all national insurance contributions as is required by law.   


  1. Company’s material 


Upon the execution of this agreement, the Company shall provide you with the following:  


  1. Delivery Drivers Equipment- $120 
  2. (2) Shirts
  3. Insulated Delivery Bag
  4. Insulated Pizza Bag 
  5. Medium Insulated Delivery Bag
  6. Small Insulated Delivery Bag
  7. Insulated Bag Dividers
  8. GPS Phone Holder


  1. Car Topper - you are required to return car topper if you are terminated or terminate your contract.


  1. Termination 


This agreement can be terminated at will by the Company and for any reason. The Company need not give you any reason or the termination and is not obligated to make any termination pay, severance payment or to give you notice.  

If this agreement is terminated by the Company you will be paid for all services rendered to the Company and its customers up to the date of the termination.  



  1. Miscellaneous 


This agreement shall be governed by, construed and interpreted in accordance with the Laws of The Bahamas. 

This Agreement constitutes the full commitments agreed between the parties. 

No amendments or modifications to this agreement shall be valid or binding unless made in writing and signed by both parties and specifying the date on which they shall come in to operation.  

Both the Company and the Driver warrant that they have the requisite capacity to enter into this Agreement and that they fully understand the terms herein.