Kraven Privacy Policy

At Kraven, we value your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, share, and protect your information when you use our platform, which includes our app, website, and related services.

By accessing or using Kraven, you agree to this Privacy Policy and any future updates we may make. If you do not agree with this policy, please refrain from using our services.

1. Information We Collect

We collect information to provide and improve our services. This includes:

2. Information you Provide Directly

• Account Information: Name, email address, phone number, delivery address, payment details, and profile photo.
• Driver and Merchant Information: Identification documents, vehicle details, and business licenses for verification.
• Feedback and Support: Information you provide when contacting customer support or submitting feedback.

3. Information We Collect Automatically

• Device Information: Device type, operating system, browser type, and unique device identifiers.
• Usage Data: Pages viewed, app features accessed, and time spent on the platform.
• Location Data: Real-time GPS data to optimize delivery routes and improve service.

4. Information from Third Parties

• Payment Providers: Transaction details for orders and refunds.
• Referral Programs: Contact details of referrals provided by users.
• Social Media Integration: Public information shared on platforms like Facebook or Google when you link accounts.

5. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform and services.
• Facilitate payments and refunds.
• Deliver personalized experiences, including location-based services and marketing offers.
• Ensure safety and security, including fraud detection and compliance with legal obligations.
• Analyze trends and gather insights to improve vendor offerings and user experiences.
• Communicate with you about your account, orders, promotions, and important updates.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Operational Cookies: Enable platform functionality like remembering your login information.
• Analytics Cookies: Help us analyze how you use the platform to improve services.
• Advertising Cookies: Deliver personalized ads on and off our platform.

7. Sharing Your Information

Your data may be shared with:

• Service Providers: Payment processors, customer support providers, and analytics platforms that help us deliver services.
• Merchants and Drivers: Information necessary to complete orders, such as your delivery address and contact details.
• Legal Authorities: When required by law or to protect our rights, users, or the public.
• Affiliates and Partners: For joint services or promotional offers.

We do not sell your personal data to third parties for marketing purposes.

8. Managing Your Data

You have the right to:

• Access Your Data: Request a copy of the personal data we hold.
• Correct Your Data: Update inaccurate or incomplete information.
• Delete Your Data: Request deletion of your account and personal data, subject to legal retention requirements.
• Opt-Out of Marketing: Manage your communication preferences through your account settings.

To exercise these rights, contact us at [Insert Contact Information].

9. Account Deletion Policy

You may request the deletion of your account in one of two ways:

1. Via the App our the website – Use the Contact Us page on the aop or website to submit a deletion request.

Once a request is submitted, account deletion may take up to 90 days to complete.

Why Does It Take Up to 90 Days?

We retain account information for a limited period to ensure compliance with financial regulations and to protect both you and us from potential fraudulent activity. Specifically, if there are financial transactions associated with your account, we may need to retain certain records to investigate possible fraud, chargebacks, or disputes. This retention period ensures we can properly review and resolve such matters before permanently deleting all associated data.

After the 90-day period, your account and associated personal data will be permanently removed from our systems, except for information we are legally required to keep.

10. Children's Privacy

Kraven is not directed at children under 13 years of age, and we do not knowingly collect their data. If we become aware that a child has provided us with personal information, we will delete it in accordance with applicable law of The Bahamas.

11. Security Measures

We take your security seriously by implementing:

• Data encryption (e.g., SSL/TLS protocols) for sensitive information.
• Restricted access to personal data within our organization.
• Regular monitoring for potential vulnerabilities and breaches.

While we strive to protect your information, no system is entirely secure. Please use the platform responsibly.

12. International Users

For users outside the Bahamas, your data may be transferred and stored in jurisdictions with different privacy laws. By using Kraven, you consent to such transfers. We comply with applicable laws of The Bahamas for international data protection.

13. Updates to This Policy

We may update this Privacy Policy periodically. If significant changes occur, we will notify you via email or in-app notifications. The updated policy will take effect immediately upon posting.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us by clicking the ‘contact us’ link on the home page.